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SERVER HARDWARE ENGINEERS ... Dell ... MNC ... Riyadh, Alkhobar & Jeddah at ZEE TEE NET • February 1, 2010

opening is in Riyadh, Alkhobar and Jeddah

Transferable Iqama

Have five (5) years proven Enterprise Hardware experience.

• Have five (5) years proven OEM hardware/equipment experience. related applications, utilities and peripheral devices.

• Experience in advanced technologies like remote deployment, remote management and remote storage would be an advantage.

• Setup, integration & installation of hardware.

• Relocate equipment as required.

• Assist administrators in day-to-day activities related to server hardware.

• Receive electronic Trouble Tickets or Change Requests, as well as telephone calls from SAUDI ARAMCO system operations personnel as a main point of contact for all system related problems.

• Be a participating member of the 24×7 System administration support team, providing first line support on a roster on-call basis if problems are detected out of Basic Service Period.

• Ensure that contractually agreed response times are achieved, and problem escalations progressed in order to maintain full customer satisfaction.

• Interface with the manufacturer’s engineers over hardware and Management Software related problems, and service calls or problem escalations.

• Initiate a service call on VENDOR’s system when requested by SAUDI ARAMCO.

• Update SAUDI ARAMCO’s TT’s and CR’s in SAUDI ARAMCO’s change management system with all status updates.

• Attend SAUDI ARAMCO’s scheduled change and availability meeting to provide problem resolution status.

• Be responsible for handover of problem actions and status to all the other engineers

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